ALCOE
HOT TUBS | SAUNAS | SWIM SPAS
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HOT TUBS
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We have purchased three spa’s from Alcoe over many years and we have always had excellent service. Brad and Steven have always been very helpful in finding us the perfect spa. Service is very important to us and Alcoe has a first class service team.
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Paula B. Ham
5-Star Alcoe Hot Tubs Google Review
Lubbock 2025
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Great customer service!
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Nike Hall
5-Star Alcoe Hot Tubs Google Review
West Texas 2025
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We couldn’t be happier with the way everyone at Alcoe treated us! From the moment we walked in Steve, Bread and Gracie May treated us like family. They helped us pick the perfect hot tub for our needs as well.
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When it came to the electrical and installation team, that same family feel continued. They gave their input as asked and we picked the right spot on our patio for it to sit. I received an in depth walk through on how everything worked and how to maintain it. They even wrote on the bottles how and when to use it, super helpful!!
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If you’re looking for an amazing product that will hold up over time that’s coupled with an even more amazing support team, I definitely 10/10 recommend!
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Carrie B
5-Star Alcoe Hot Tubs Google Review
Permian Basin 2025
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Excellent customer service is a rarity these days and truly stands out when you experience it. We visited the store in Lubbock a couple months ago just gathering info, but not ready to commit. Steve and Brad communicated well, walked us through the process with no pressure and helped us when we were ready to purchase. Set up and maintenance explanation was smooth and user friendly on delivery day. Thanks for the excellent experience!
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Stacey Turner
5-Star Alcoe Hot Tubs Google Review
Eastern New Mexico 2024
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It is a pleasure to write a five-star review for Alcoe. We were looking to purchase a swim spa. We decided to check out Alcoe because of the fact that the family-owned business has been around since 1959. The minute we walked in, Steven made us feel completely at home. He showed us a swim spa, gave us information, and answered questions without pressuring us in any way. We knew when we left that if we purchased a swim spa that it would be from Alcoe. Next, Brad and his team came to our house to look things over. It became very clear that this team of experts knew exactly where the spa should be placed, how the electricity should be run, and how the swim spa would be lifted over the house and put in place.
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The fact that this business has been family owned since l959 told us that it must be a quality business. This fact has proven very true. The team arrived on the day of installation and moved like a well-oiled machine. They knew exactly what to do, when to do it, and how to do it. The kids across the street were completely mesmerized by the crane lifting the spa over our house (actually so were we!). Once the spa was in place, the team got everything expertly connected. The water guy arrived and filled the spa, and we were ready to go in a few short hours. Ken explained everything to us in detail with a great amount of patience.
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We have had the spa for a several weeks now and are completely satisfied with the entire experience and with the swim spa. The swim spa-oh my-what a treasure! The spa is top-quality and easy to maintain. Both my husband and I have used it every day to exercise and our grandkids have played in it several times. We know that Brad is a phone call away if we have questions or run into any trouble. There is something special about this business. It is nice to be able to trust a local business owned by quality local people and who employ quality employees. As far as we are concerned, Alcoe is the only place you should shop for hot tubs, swim spas, and any of their other products.
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Sandy Bridges
5-Star Alcoe Hot Tubs Google Review
Lubbock 2024
"When we went looking for a spa, we chose to go by Alcoe because of their long experience selling and servicing spas in the area. We were not disappointed. Brad was extremely helpful in finding a spa that worked for us. There was no pressure to do anything but what we wanted, too.
"When we were ready for delivery, communication was excellent and installation was done well. The staff is knowledgeable and friendly.
"I have no doubt that when we need help or service, Alcoe will be there. Excellent experience and we are enjoying our spa."
Paul Chevalier
5-Star Alcoe Hot Tubs Google Review
West Texas 2024
"Our daughter bought a hot tub from ALCOE a couple of years ago. She was very pleased with the tub and the service so we had high expectations. Brad and his crew exceeded our expectations. From the buying experience to the installation it could not have gone better. And the hot tub is amazing. Where’s my towel?"
James Fruge
5-Star Alcoe Hot Tubs Google Review
Permian Basin 2022
"If you are in the market for a new hot tub, this is the place to go! There was an immediate difference from the moment we walked in compared to the other places we went to look. Brad was so friendly and kept us informed throughout the whole process. Not only do they deliver the hot tub, but they help set it up and make sure you have it figured out before they leave. One of a kind service!"
Shelbie Jolly
5-Star Alcoe Hot Tubs Google Review
Eastern New Mexico 2022
"Brad in the showroom, Ken and Matt in installation, even electrician Jeremy....everything was PERFECT! They did everything they said they would when they said they would. This kind of customer service is sometimes hard to find these days. I appreciated the crash course in maintaining my new hot tub. This is the second time we have purchased from Alcoe, and I would purchase from them again. Don't hesitate! Get your hot tub here."
Amy Eade
5-Star Alcoe Hot Tubs Google Review
Lubbock 2022
"Excellent customer service and very helpful even after the sale."
Corina McDowell
5-Star Alcoe Hot Tubs Google Review
West Texas 2022
"This place is awesome!!! Everyone is so helpful and continue to be helpful even after our purchase."
Chelsea Hatch
5-Star Alcoe Hot Tubs Google Review
Permian Basin 2022
"When we decided to buy a Hot tub we did our homework and talked to everyone in the area that sales them or has bought one. These guys at ALCOE are the best, best friendly informed sales team , best customer service and delivery. They leave no question why they are number 1 in the area. The whole team have one goal and that is to make sure you get exactly what you wanted and you remain happy after the sale! We love our tub and the ALCOE family! We made the right choice."
Tony Arsbon
5-Star Alcoe Hot Tubs Google Review
Eastern New Mexico 2022
"We just had our tub installed this week. One thing that stuck out was the family owned style of their business. They truly care for their customers in a time where customer service is fading. Appreciated them so much, God Bless!"
Matthew Redecop
5-Star Alcoe Hot Tubs Google Review
Lubbock 2022
"Our spa has been amazing. Service is great! Highly recommend the team at Alcoe!"
Andrea Wade
5-Star Alcoe Hot Tubs Google Review
West Texas 2022
"Amazing service"
Ricky Brown
5-Star Alcoe Hot Tubs Google Review
Permian Basin 2022
"I got my first Hot tub from them and have been nothing but pleased. They did an amazing job of explaining the options available and made the purchase experience very easy and enjoyable. Delivery and set up was much quicker then I expected and I have enjoyed it almost every day for the last 3 months. This is definitely one of the best purchases I've ever made."
Chris Larson
5-Star Alcoe Hot Tubs Google Review
Eastern New Mexico 2022
"We purchased a new spa recently and we have been very satisfied with the customer service we received. We love our new spa! This is the 2nd hot tub we’ve purchased from Alcoe and have been satisfied with delivery/service team."
Brenda Carter
5-Star Alcoe Hot Tubs Google Review
Lubbock 2021
"This team is one of a kind. Steven and Brad make the whole process so easy. They are extremely professional, knowledgeable, and flexible. I also highly recommend using their team for concrete and electrical needs as well. Additionally, Brad's team walks you through how to care for your spa on site - priceless!
"As far as the product is concerned, we couldn't be more impressed with the Optima Series 880. No chlorine is used so it leaves you with soft skin and no smell that requires you to have to go straight to the shower. Even without the chlorine our water is clear and clean. The steps and cover are amazing quality.
"We feel part of the Alcoe family now!
"Kyhl and Lindsey Myers"
Linzee Myers
5-Star Alcoe Hot Tubs Google Review
West Texas 2021
"Very pleased with our new pool spa. Grandkids love it. Excellent for water aerobics. The installation and service has been excellent."
Arnold Mincey
5-Star Alcoe Hot Tubs Google Review
Permian Basin 2021
"Brad, Ken, and Brendan were so efficient, professional and educational setting up our hot tub! We’re loving it! Highly recommend!"
Kay Brock
5-Star Alcoe Hot Tubs Google Review
Eastern New Mexico 2021
"Great experience minus the Covid issue. But, they made sure I was on their radar and got me my spa ASAP. Was not their fault production was behind like everything else in the country. Enjoying it now, more of a small pool in this weather for the kids but got my tub and working great!"
Wesley Hunsaker
5-Star Alcoe Hot Tubs Google Review
Lubbock 2021
"Best hot tub store in Lubbock! The entire staff are friendly and knowledgeable. We are a repeat customer, they deliver, set up, and explain how to operate your hot tub. Always want to make sure you’re a happy customer! Highly recommend!"
Belinda Gafford
5-Star Alcoe Hot Tubs Google Review
West Texas 2021
"Polite, always professional, and most of all patient. Never had a bad experience."
Scott Constantine
5-Star Alcoe Hot Tubs Google Review
Permian Basin 2021
"Brad Lee and his crew at Alcoe are the best! Love doing business with a local and family-owned business with over 30 years of experience."
Lynn Simmons
5-Star Alcoe Hot Tubs Google Review
Eastern New Mexico 2021
"Best experience! Staff was friendly and very knowledgeable. They kept appointments and in a very timely manner. Will definitely be doing business with them again! Thank you for everything! Jason and Amanda Healer"
Amanda
5-Star Alcoe Hot Tubs Google Review
Lubbock 2021
"The guys at Alcoe are amazing! So helpful and willing to answer any question no matter how small. We love our hot tub!"
Jonna Evans
5-Star Alcoe Hot Tubs Google Review
West Texas 2021
"Every hot tub owner we know said to buy a Sundance from Alcoe, so that’s exactly what we did. Brad Lee sold us a Cameo 880 series and our family could not be happier. This family run business really has their stuff together and takes pride in their work. Thank you for the amazing hot tub and tremendous customer service!"
Jason Lewis
5-Star Alcoe Hot Tubs Google Review
Permian Basin 2021
"awesome customer service! delivered when they said."
Rodney Dupree
5-Star Alcoe Hot Tubs Google Review
Easter New Mexico 2021
"we have so enjoyed our new hot tub, we live in a remote area, and not all companies are willing to come out this far. delivery and setup was above and beyond GREAT so professional fast and ever so courteous. it is the perfect spa for us. thanks again for all your help in choosing our spa
"debi tillman fieldton tx"
Zander Tillman
5-Star Alcoe Hot Tubs Google Review
Lubbock 2021
"Amazing service from the moment you walk in to delivery to explanation after instillation."
Shawna Pendleton
5-Star Alcoe Hot Tubs Google Review
West Texas 2021
SAUNAS
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I purchased a spa (hot tub) from Brad at Alcoe in Lubbock approximately 3 months ago. Brad is one of the good guys. He is personable, professional, knowledgeable about his products, and is very easy going. He listened to what I was looking for, asked the right questions, and listened closely to my answers. The process was simple, to the point and pretty much effortless. He explained in great detail what to expect from the spa and how to take care of it. He has been easy to get a hold of with questions I have and answered quickly and honestly. The installation was quickly and expertly handled by Ken and Matt, two more of the good guys. They know what they are doing. The entire installation process, from start to finish(water and chemical in and hot tub running and heating up) took around 2 and 1/2 hours. They too explained, in detail, the workings of the spa and the routine maintenance that goes along with being a spa owner. IF YOUR LOOKING FOR AQUALITY HOT TUB, ALCOE IN LUBBOCK IS THE ONLY PLACE YOU NEED TO GO. Highest rating (stars) I can give is 5, but ALCOE IN LUBBOCK IS A DEFINITE 10.
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Fred Postell
5-Star Alcoe Saunas Google Review
Permian Basin 2024
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My husband and I came in to price hot tubs and 1st spoke to Steven. He was very informative and patient with all of our questions, so much so, we chose to look no further. Brad then helped us get everything going to get our hot tub in its new home. Both Steven and Brad are so easy and very pleasant to work with! I highly recommend giving Alcoe a call for all your hot tub needs! Also, Ken, Matt & Smitty were the installers and did amazing! So friendly, and knowledgeable! We are 1000% satisfied with our purchase!
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Dominga Hernandez
5-Star Alcoe Saunas Google Review
West Texas 2024
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We have had our hot tub about a month now, and couldn't be happier with the whole experience start to finish! We have used it every day but one. Brad and the staff are very professional, knowledgeable, and so pleasant to work with. We live in Lamesa and had shopped around for a hot tub at other locations in Lubbock and Midland, and had planned to continue shopping more after our visit to Alcoe. When my wife and I got in the car to leave after our visit with Brad in the store, we both looked at each other and said, "This is it, just what we have been looking for!" So, we went right back in and made the deal. Ken, Matt, and Smitty were very meticulous and professional with the installation and explanation of how to care for our hot tub. Brad has even very graciously and expertly answered questions by phone. If you are looking for a quality hot tub backed up by superior support, service, and products...these are the people to go with. I highly recommend them.
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Mike Miers
5-Star Alcoe Saunas Google Review
West Texas 2024
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great products, great sales staff, great customer support and my family and I love our new hot tub. Best in town for sure!!
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Jerrod Martin
5-Star Alcoe Saunas Google Review
Eastern New Mexico 2024
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We absolutely LOVE our hottub! Brad is the nicest, nonpushy, knowledgable salesman! He took care of everything we needed to get our hottub installed. Ken and Matt delivered and installed our hottub and showed us what we needed to do to take care of it. They were very nice and answered all our questions. The first time I needed more chemicals, I met Steven, who was also very nice and easy to talk to! If you want personalized service and a place you know stands behind their products then shop at Alcoe!
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S Johnson
5-Star Alcoe Saunas Google Review
Lubbock 2024
"What a fantastic group of people at Alcoe! Everyone was so helpful, took the time to answer - and made sure they answered all my questions. The crew that did the install was on-time, courteous, and left the site clean and ready for the next steps. Top Notch!"
Pat Lox
5-Star Alcoe Saunas Google Review
West Texas 2024
"Great interactions from sales to the electrician and delivery. It was really top notch and highly recommended. They are very helpful, friendly and professional!"
Madd Matt (Turq)
5-Star Alcoe Saunas Google Review
Permian Basin 2021
"Love, love my new hot tub💙 I purchased the one for aches and pains and it is perfect for anyone who has back pain. It is wonderful for relaxing your legs uf you have restless legs also. Brad was wonderful to work with and kept me up on the time of delivery during the crazy Covid days. Best investment I have ever made."
Susan McMillan
5-Star Alcoe Saunas Google Review
Eastern New Mexico 2021
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Jennifer Willer
5-Star Alcoe Saunas Google Review
Lubbock 2021
"I ordered an outdoor grill from another supplier here in Lubbock. The problem is I encountered an issue that the other supplier and several appliance repair companies could not solve. Enter Brad and his team from Alcoe. From the time the team stepped into my backyard to work on the grill each person went above and beyond to make sure we were happy with the service that was being provided. The issue was not a simple one to solve and Alcoe left no stone un-turned as they worked to find a solution. Not only would I highly recommend them for repair service but if you get a chance to purchase one of their products, you can rest assured they will take care of you as if you were family. Well done, Brad! Thanks for everything."
Chelsea & Blake Baucum
5-Star Alcoe Saunas Google Review
West Texas 2021
"Great customer service! My wife and I were planning on buying a hot tub at another store, but were blown away by the guys at Alcoe. They delivered our hot tub and went over every aspect of our new hot tub. We have enjoyed our Sundance hot tub every day. We would highly recommend using Alcoe."
David
5-Star Alcoe Saunas Google Review
Permian Basin 2021
"Been with them for 10 years. Their service is unparalleled! Brad is awesome and I trust whatever he says."
Eric Raines
5-Star Alcoe Saunas Google Review
Eastern New Mexico 2021
"I love my new hot tub!!! Steve, Brad & their installation crew have been amazing to work with. I have called with a few ‘new spa owner’ questions, and they never hesitate to answer my questions and take extra time to explain & instruct me. I am especially glad I bought local, and feel confident they will continue to provide excellent service!"
Carol Petry
5-Star Alcoe Saunas Google Review
Lubbock 2021
"This was one of the best experiences dealing with the public I have had! The salesman right down to the installers, and the electrician were very knowledge and a pleasure to deal with! I would highly recommend them and there spas!"
Emilie Powell
5-Star Alcoe Saunas Google Review
West Texas 2020
"Purchased a hot tub from Alcoe Spas and have enjoyed every moment for just about a year now, could not be happier. The service provided by Steven and Brad from the minute you walk into the showroom till today is well above expectations. I would highly recommend Alcoe Spas!"
Roy Thomas
5-Star Alcoe Saunas Google Review
Permian Basin 2020
"Alcoe is the best!!! From walking in their showroom to the delivery and set up....it was the best experience,😁👍🏻"
Lori Walraven
5-Star Alcoe Saunas Google Review
Eastern New Mexico 2020
"Purchased our Sundance hot tub within the last 2 years and we are extremely happy with it. Not only do I not have to smell like chlorine, or deal with harsh chemicals, the water is smooth, my kids who deal with eczema can swim without it flaring up, and the best part about buying it from Alcoe, is the service you receive. We had a small leak under one of the jet knobs recently that was fixed within hours of calling. While here to service it they answered my questions, helped go over a few things I had forgot and were very friendly through it all (even in 100 degree weather). Would highly recommend purchasing from them!"
Brittany Warner
5-Star Alcoe Saunas Google Review
Lubbock 2020
"These guys are the very best in service all around great people we love sun dance spa"
Steven King
5-Star Alcoe Saunas Google Review
West Texas 2020
"Couldn’t be happier with our new spa!!!"
Nancy Isom
5-Star Alcoe Saunas Google Review
Permian Basin 2020
"Everyone at Alcoe we’re wonderful! From helping us understand all the different options for our new hot tub, installation, and teaching us how to take care of it. They even had to lift the spa over our house to get it installed. They worked hard and fast and did an amazing job!!! I would recommend them to anyone looking for a new hot tub!!!"
Sarah Miller
5-Star Alcoe Saunas Google Review
Eastern New Mexico 2020
"These guys know their hot tubs to a T. They answered every question and were very patient with our indecisiveness. We couldn’t be happier with our purchase and the Alcoe guys. Brad helped with the delivery and went over everything we needed to know and has been very helpful since. I will highly recommend them to everyone I know!"
Kendra Clark
5-Star Alcoe Saunas Google Review
Lubbock 2020
"Would just like to say that the gentlemen from Alcoe are great to work with! My wife and I purchased one of their reconditioned Sundance Spas in October of 2018. I've waited a year to write a review in order to give a full account of the purchasing experience and ongoing services. The tub was like NEW and has been a life saver for my wife who has chronic pain issues in her neck and back. When the tub was installed, they were able to get the job done in a very timely manner and were incredibly professional. That level of service has continued over the past year when we have returned to purchase chemicals and other consumables and hardware for general preventative maintenance support. They offer a superior line of products at fair prices. While we were shopping for the Spa, they didn't play the typical sales games: There were no gimmicks, no pushy sales people, no nonsense. They are very knowledgeable, and were eager to educate us on the details involved with buying a Spa. This was done more in the way of informing us on points of quality to look for in making this purchase and let the Sundance Spa sell itself on merit as opposed to giving us a hyped up sales pitch. In regards to the product, the Sundance Spa is the best tub available in the Lubbock market. The quality of construction is by far much better than the other tubs you'll find in other showrooms for the same if not higher price. I am very satisfied with the exceptional service that Alcoe has provided and will continue to recommend them to my friends and family."
B. Ty Patterson
5-Star Alcoe Saunas Google Review
West Texas 2020
"Our family has thought about getting a hot tub for some time. Over the last year it felt a little more necessary with some of my nagging back issues. What I found from research and testimonials of friends was the most important thing about buying a hot tub was the service. Well, we bought from Alcoe and could not have received better service! Steven, Brad, and Company really know what they are doing. Other companies would have delivered my hot tub to the front curb leaving me to figure out the specifics on my own. Alcoe delivered, set up, and prepared me for keeping my hot tub in top shape. They even took care of the electrical. Even their pre-visit was essential because of the spot I wanted to put my hot tub, but it was no problem for these guys. Truly a great experience from start to present (I will not say "start to finish" because these guys continue the relationship of taking care of their customers. Thank you Steven and Brad...I really appreciate your help, professionalism, and crew. You made what I thought was a hard decision an easy one."
Adam Pardue
5-Star Alcoe Saunas Google Review
Permian Basin 2020
"If you are considering a hot tub, use Alcoe. Brad and his team are excellent communicators and deliver excellent service. From the point of the sale to the install, it was very professional. These guys know what they are doing and do it very well. Ken did the install and was very knowledgeable of the product and very friendly on top of that. Stay away from brand X and use Alcoe. Excellent products and excellent service. The transaction and installation was seamless."
Terry Adkisson
5-Star Alcoe Saunas Google Review
Eastern New Mexico 2020
SWIM SPAS
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Nothing but excellent service from start to finish. Brad is attentive, very knowledgeable, and won't make a promise he can't guarantee. Matt and Ken are quick, efficient, and very respectful. All around, Alcoe has been an excellent experience and I won't buy from anywhere else!
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Tiffany Jewell
5-Star Alcoe Swim Spas Google Review
Eastern New Mexico 2023
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My wife and I recently had the pleasure of purchasing a hot tub from Alcoe, and I couldn't be more thrilled with the entire experience.
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From the moment we walked into their showroom, Brad Lee, the owner, made us feel incredibly welcome. He took the time to understand our needs and preferences, and his knowledge of hot tubs was truly exceptional. Brad guided us through their selection and helped us find the ideal tub for our home. What impressed us even more was his dedication to explaining the entire installation process in detail, ensuring that we felt comfortable with every step.
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What sets Alcoe apart is Brad's genuine pride in running a local business that has been in his family for many years. It's clear that he cares deeply about his customers and the quality of service he provides.
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The speed at which I was able to purchase the hot tub and have it installed was remarkable. Alcoe's team of professionals, who handled the electrical work and installation, were fantastic. They were efficient, courteous, and left everything clean and tidy.
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But it doesn't end there. Alcoe went above and beyond by providing me with thorough instructions on how to maintain and use the hot tub. This level of customer support is truly commendable and has made the whole experience even more enjoyable.
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Karl Muller
5-Star Alcoe Swim Spas Google Review
Eastern New Mexico 2024
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My husband and I recently bought a hot tub from Alcoe, we were very pleased with the service we received from Brad and his crew. They were very professional. They came out to our house to teach us how to take care of our new hot tub. We would highly recommend them for your purchase.
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Dova Keeling
5-Star Alcoe Swim Spas Google Review
Permian Basin 2023
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Brad Lee was awesome to work with! Super happy with our price, installation & orientation. Installation crew was friendly, professional & efficient! One stop for everything.
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Bruce Cross
5-Star Alcoe Swim Spas Google Review
Eastern New Mexico 2023
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We started our hot tub adventure in May or June and with Brad's efficiency and great time management he got it all lined up, delivered, installed and working by mid-July. We have been so pleased with the service, and quality of the spa itself! Brad does what he says he's going to do and that is so refreshing these days in retail. He prides himself on his customer service and he should! Thanks for all of your help Brad. God bless you and your family.
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Hannah King
5-Star Alcoe Swim Spas Google Review
Lubbock 2023
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Great people and very knowledgeable.
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Curtis Clough
5-Star Alcoe Swim Spas Google Review
West Texas 2023
Lubbock Texas
WELLness & Healthy LIFEstyle
Luxury HOT TUBS, SAUNAS, SWIM SPAS
Customer Service Obsessed meeting the needs of
Attention-to-Detail, Technological, & VALUE Customers
ALCOE HOT TUBS SAUNAS SWIM SPAS © 2025
7701 Quaker Avenue Lubbock Texas 79424
serving West Texas, Permian Basin, & Eastern New Mexico
Lubbock
SHOWROOM
mondays -saturdays
10a
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6p
telephone 806.788.0122
email hello@ALCOE.com
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